Refund policy
Last Updated: October 28, 2026
At Wear Dash, we want you to be completely satisfied with your purchase. This policy outlines how returns, exchanges, and refunds are handled for customers in the United States, European Union (EU), European Economic Area (EEA), United Kingdom, Australia, Japan, and internationally.
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1. 30-Day Return & Exchange Policy
We accept returns and exchanges for both **defective and non-defective products** (including buyer's remorse or sizing changes) within 30 days of product delivery.
- Return Window: 30 days from delivery date.
- Item Condition: Returned items must be unworn, unwashed, and in their original condition.
- Restocking Fee: No restocking fees ($0).
- Return Shipping Fee:
- For defective/damaged/incorrect items: We cover 100% of the return or replacement shipping cost.
- For non-defective/buyer's remorse/exchanges: The customer is responsible for return shipping costs.
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2. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, misprinted, or defective, please contact us within 30 days at support@weardash.com with your order number and photos of the issue.
Upon verification, we will immediately provide a free replacement or a full refund to your original payment method. In most cases involving print-on-demand defects, you will not be required to ship the physical item back.
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3. European Union & United Kingdom 14-Day Right of Withdrawal
If you are located in the European Union, European Economic Area, or United Kingdom, you have the statutory right to cancel or withdraw from your order within 14 days of receiving your items without giving any reason.
- Eligible Products: All standard catalog items (even if produced on demand).
- Exempt Products: Products genuinely personalized with customer-provided custom text, custom names, or customer-uploaded photos are exempt from withdrawal rights as permitted by law.
- Refund Processing: Upon receiving your withdrawal request, approved refunds will be processed within 14 days to your original payment method.
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4. Australian Consumer Rights
Our goods come with guarantees that cannot be excluded under Australian Consumer Law (ACL). For major failures with the service or product, Australian customers are entitled to a replacement or refund, and compensation for any other reasonably foreseeable loss or damage.
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5. How to Initiate a Return or Exchange
1. Email support@weardash.com with your Order Number and reason for return or exchange.
2. Our support team will respond within 24–48 hours with instructions and the return address details.
3. Once your return or exchange request is received and processed, refunds are issued to your original payment method within 5–10 business days.
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6. Business Information
Wear Dash is owned and operated by Viva Logix Inc.
- Brand Name: Wear Dash
- Legal Entity Name: Viva Logix Inc.
- Customer Support Email: support@weardash.com
- Business Address: Viva Logix Inc., 1025 King St E, Unit 107 #1811, Cambridge, ON, N3H 3P5